Equifax Breach Information

Recently, Equifax, one of the three national consumer credit reporting agencies, announced a major data breach. This breach affects approximately 143 million Americans. This is what we know according to Equifax:

  • The data breach occurred between May and July of 2017;
  • The information stolen includes consumers' personally identifiable information, including names, Social Security numbers, dates of birth, addresses and, in some cases, driver's license numbers.;
  • Approximately 209,000 credit card numbers and dispute documents with personally identifiable information for approximately 182,000 consumers were also stolen;
  • There is no evidence of unauthorized access to consumers' credit reporting databases.

To be clear, Vision Bank was not compromised and your information was not stolen from our bank. However, Vision Bank takes the security of our customer information very seriously, and we are providing you with the information we know about this massive breach and the steps you can take to protect your personally identifiable information if you so desire.
Following this unprecedented breach, we are also asking our customers to be extra vigilant and report any suspicious activity in your Vision Bank accounts to us by calling 888-332-5132. 

Equifax has established a website that informs consumers if they may be affected by the breach, provides additional information on the breach, and offers complimentary identity theft protection and credit file monitoring. This information is available at www.equifaxsecurity2017.com. To protect your identity and personal information, Vision Bank strongly encourages our customers to take the actions noted below.

If you believe you are the victim of identity theft, contact your local law enforcement office and/or the state attorney general's office.
Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at https://www.identitytheft.gov/ or by calling 1-877-IDTHEFT (1-877-438-4338).
The FTC also offers general information to protect your online presence at https://www.consumer.ftc.gov/topics/privacy-identity-online-security.
Equifax has established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at 866-447-7559.

Vision Bank Strives to Protect YOU!

What does Vision Bank do to assist in Preventing Fraudulent Activity happening to you?

Vision Bank cares about our customers and their lives.  We also understand that for us to be a success, we rely on our ability to provide banking products in a secure manner as well as assisting in education to the customer regarding tips on securing login and password information and to offer awareness of potentially fraudulent activity.

Here are the measures Vision Bank strives to bring to our customers:

  • Vision Bank does not display your account numbers over the internet. Instead we ask that you choose a "pseudo" name for each of your online accounts. You may choose the pseudo name under the "Options" section of our Internet Banking service.
  • In order to access your accounts online, you must enter a unique username and password. We strongly recommend choosing a password of good strength and complexity while remaining memorable.
  • We use the latest encryption technology to ensure that your private information cannot be obtained. Encryption is a tool to rewrite information in code, which can be decoded at the proper destination with the proper "key" or password information.
  • Vision Bank believes in 3 Strikes and You're Out! If an unauthorized person attempts to login to a customer's Internet Banking account by guessing, the bank will automatically lock the account after 3 tries.
  • To further protect you, we use several different variances such as requiring at least a 6 character length password including Letters, Numbers, and Special Characters.
  • Vision Bank also restricts the past 4 previously used passwords on Internet Banking.
  • We also incorporate the use of a timeout feature that initiates after 10 minutes of no activity; the system will automatically log you out of your Internet Banking session.

These are just a few of the many security processes that Vision Bank incorporates to keep your information safe. Even though these are not 100% fool-proof, they will significantly increase the security of personal information, along with the use of good Antivirus and Malware software.

While Vision Bank does not offer support for PC Antivirus and Malware software programs, we do recommend that you use these types of software programs on your computer. Vision Bank is not responsible for damages related to third party software incidents.

Useful Resources

Resources for Identity Theft

Federal Trade Commission (FTC) - The FTC offers help to victims. To file your case with the FTC Consumer Response Center call 1(877)IDTHEFT
Privacy Rights Clearinghouse (PRC) - 3100 5th Ave., Suite B, San Diego, CA 92103 prc@privacyrights.org (619) 298-3396
Identity Theft Resource Center - Lists local victim support centers voices123@att.net
FBI Internet Crime Complaint Center
US Dept of Justice - Identity theft information
Identity Theft Survival Kit - (800) 725-0807
Social Security Administration - Report Fraud: (800) 269-0271

To Prevent Fraudulent Use of Your Checks:

  • CheckRite: (800) 766-2748
  • Chexsystems: (800) 428-9623
  • CrossCheck: (800) 843-0760
  • Equifax: (800) 437-5120
  • International Check Services: (800) 526-5380
  • SCAN: (800) 262-7771
  • TeleCheck: (800) 710-9898

To remove your name from mail and phone listings

  • Mail Preference Service: PO Box 9008, Farmingdale, NY 11735
  • Tele Preference Service: PO Box 9014, Farmingdale, NY 11735


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